Note: Your claim will experience a delay if we are missing necessary information (visit notes, invoice, diagnosis, etc.)
How You Receive Claims Notifications
Claims & documents are typically confirmed by email within 2 business days of receipt
If you do not receive a confirmation email within 4 business days of your submission, we may not have received it. Please contact us to verify or you may send them again
Note: If your vet’s office faxes or emails information to us, it can take up to two business days for the status of your claim to be updated in your MyEmbrace customer account.
Claim Statuses in MyEmbrace
Track your claims through MyEmbrace online or in the Embrace Pet Insurance app.
Your claim is being set up
Pending Medical History
Your claim is missing information such as visit notes or medical records
To process accident & illness claims, we require detailed medical records from all veterinarians that your pet visited in the 12 months prior to the start of your policy (or since they came into your home for puppies, kittens, or recently adopted pets) through the end of the illness waiting period. Vaccine records & summaries are not sufficient
Your claim is missing a diagnosis or reason for visit
Your claim is missing a complete itemized invoice. We need ALL invoice pages including tax, discounts, & total amount for all pets on the invoice, even if they aren’t insured
We have not received the necessary information to continue processing your claim after reaching out for additional information
Your claim is being reviewed by our Claims Team
Your claim has been reviewed & is complete & your Explanation of Benefits is available to view
For additional questions about your claim status, contact us.