Policyholders can visit and submit claims from any vet or emergency practice. If a practice isn't listed when submitting a claim through MyEmbrace, you can provide the practice name and rest assured we'll get it added to our system lickity split!

A complete invoice includes all pages of itemized expenses (including blank pages) that shows taxes, discounts, balances, etc. for all pets seen for that date(s) of service.

Note: We cannot process claims with an account statement/summary. An itemized invoice is required.

If you are a vet submitting claims or documents on behalf of a client, they can be emailed to claims@embracepetinsurance.com or faxed to (800) 238-1042. To start a claim, the claim form(s) & invoice must be included.

Attachments must be no larger than 5MB. This is an unmonitored email address – we’re unable to respond to messages & questions sent here, and documents must be attached to the email (not linked or pasted in the body). 

For questions regarding current claims, please email askclaims@embracepetinsurance.com.  

If you receive a fax, email, or call from us for records, we are looking for detailed chart notes (S.O.A.P notes) for any dates the pet(s) was seen at your practice in the timeframe stated in the request. 

Click here for an example of what we need.

If you have additional questions about requested information, contact us.

Clients with pet insurance spend more, are more compliant, and enable you to practice the best medicine because they focus on the quality of care instead of cost.