What is PawSupport?

PawSupport is Embrace’s exclusive pet telemed partner that gives you 24/7 access to Pet Pros for your pet health-related concerns – even on holidays. Access to PawSupport is included in every Embrace policy at no additional charge.


What You Can Ask the Pet Pros at PawSupport

The Pet Pros at PawSupport can offer decision support on topics including:

  • Emergencies
  • Poisons & Toxins
  • Possible Symptoms
  • Managing Chronic Conditions
  • Wellness Care
  • Exercise
  • Medication Concerns
  • Vitamins & Supplements
  • Holistic Care Options
  • Diet
  • Behavioral Changes
  • Training

The Pet Pros help pet parents assess their pet's situation and decision support offers guidance on when, where, and how to use pet healthcare resources appropriately.


How to Access PawSupport

Access PawSupport via your MyEmbrace customer account online by selecting Pet Health Line under the Quick Links menu after logging in. Pet Pros are available by:

  • Phone
  • Live Chat
  • Video Conference

To speak to a Pet Pro by phone, you must request a call via MyEmbrace. PawSupport cannot be reached directly, nor can our Customer Care Embracers transfer you.

Note: PawSupport is not currently supported in the Embrace Pet Insurance mobile app.


What to Expect When Contacting PawSupport

PawSupport will begin by collecting your pet's basic information and the reason for your call or chat. The Pet Pro will then help you make a decision for your pet's care through questions and by asking your observations.

Note: PawSupport staff does not have access to your pet's veterinary records, policy information, or claim data.


What PawSupport is Unable to do

PawSupport is unable to diagnose a condition or prescribe medications or treatment. PawSupport also cannot answer questions about your Embrace policy or claims.


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If you have questions about how to use PawSupport, contact us.

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