What is PawSupport?
PawSupport is Embrace’s exclusive pet telemed partner that gives you 24/7 access to Pet Pros for your pet health-related concerns – even on holidays.
Access to PawSupport is included in every Embrace policy at no additional charge.
What Can I Ask the Pet Pros at PawSupport?
The Pet Pros at PawSupport can provide decision support on topics including:
Emergencies | Poisons & Toxins | Possible Symptoms |
Managing Chronic Conditions | Wellness Care | Exercise |
Medication Concerns | Vitamins & Supplements | Holistic Care Options |
Diet | Behavioral Changes | Training |
The Pet Pros help pet parents assess their pet's situation and offers guidance on when, where, and how to use pet healthcare resources appropriately.
How Do I Access PawSupport?
Access PawSupport via your MyEmbrace customer account online by selecting PawSupport under the Contact Us section (left side of page).
Pet Pros are available by:
Live Chat
Phone
Video Conference
To speak to a Pet Pro by phone, you must request a call via MyEmbrace. PawSupport cannot be reached directly, nor can our Customer Care Embracers transfer you.
Note: PawSupport is not currently supported in the Embrace Pet Insurance mobile app.
What Should I Expect If I Contact PawSupport?
PawSupport will begin by collecting:
Your pet's basic information
The reason for your call or chat
The Pet Pro will then help you make a decision for your pet's care through questions and by asking your observations.
Note: PawSupport staff does not have access to your pet's veterinary records, policy information, or claim data.
What is PawSupport Unable to do?
Diagnose a condition
Prescribe medications or treatment
Answer questions about your Embrace policy or claims
PawSupport is to be utilized for decision support or for a peace of mind. It is not a diagnosis and cannot be used in place of going to the vet.