Does Embrace Have a 24/7 Pet Health Line?

PawSupport gives you access to Pet Pros who offer you round-the-clock decision support about your pet's health.

Updated over a week ago

What is PawSupport?

PawSupport is Embrace’s exclusive pet telemed partner that gives you 24/7 access to Pet Pros for your pet health-related concerns – even on holidays.

Access to PawSupport is included in every Embrace policy at no additional charge.

What Can I Ask the Pet Pros at PawSupport?

The Pet Pros at PawSupport can provide decision support on topics including:


Poisons & Toxins

Possible Symptoms

Managing Chronic Conditions

Wellness Care


Medication Concerns

Vitamins & Supplements

Holistic Care Options


Behavioral Changes


The Pet Pros help pet parents assess their pet's situation and offers guidance on when, where, and how to use pet healthcare resources appropriately.

How Do I Access PawSupport?

Access PawSupport via your MyEmbrace customer account online by selecting PawSupport under the Contact Us section (left side of page).

Pet Pros are available by:

  • Live Chat

  • Phone

  • Video Conference

To speak to a Pet Pro by phone, you must request a call via MyEmbrace. PawSupport cannot be reached directly, nor can our Customer Care Embracers transfer you.

Note: PawSupport is not currently supported in the Embrace Pet Insurance mobile app.

What Should I Expect If I Contact PawSupport?

PawSupport will begin by collecting:

  • Your pet's basic information

  • The reason for your call or chat

The Pet Pro will then help you make a decision for your pet's care through questions and by asking your observations.

Note: PawSupport staff does not have access to your pet's veterinary records, policy information, or claim data.

What is PawSupport Unable to do?

  • Diagnose a condition

  • Prescribe medications or treatment

  • Answer questions about your Embrace policy or claims

PawSupport is to be utilized for decision support or for a peace of mind. It is not a diagnosis and cannot be used in place of going to the vet.

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