Mobile App Troubleshooting
Embrace Customer Care avatar
Written by Embrace Customer Care
Updated over a week ago

Are you experiencing issues with the Embrace mobile app?

If you're facing difficulties with tasks like submitting a claim, adjusting your policy, or even opening the app, don't worry! These issues are commonly associated with the following factors:

  1. Stable Network Connection:

    Ensure that you are connected to a stable network or Wi-Fi to guarantee smooth app functionality.

  2. Up-to-Date App Version:

    Make sure you have the latest version of the app installed. Keeping your app updated ensures you have access to the latest features and fixes. Refer to the "Update Instructions" below for detailed steps on how to update your app.

  3. App Restart:
    If you encounter any glitches or unexpected behavior, try closing the app and restarting it. This simple action can often resolve minor issues. See the "Restart Instructions" below for step-by-step guidance.

  4. Canceling Partial Submissions or Policy Changes:

    If you have experienced difficulties while submitting a claim or making changes to your policy, it's important to cancel any partial submissions or incomplete changes. Follow the "Cancellation Instructions" provided below to ensure a clean slate for your next attempt.

Still having issues?

If you're still encountering difficulties, don't hesitate to contact our support team for further assistance.

You can also try logging into your account via the Embrace website and completing your task there.

Please report app bugs by sending us a detailed description along with your device details to

Updating the Embrace Pet Insurance App

Keeping your mobile app up to date ensures you have access to the latest features, improvements, and bug fixes. With these simple steps, you can easily update your app on both iOS and Android devices. If you encounter any issues during the update process, feel free to reach out to our support team for further assistance. Happy updating!

To update the Embrace mobile app, follow these steps:

For iOS (Apple App Store): Open the App Store, go to the "Updates" tab, locate the Embrace app, and tap the "Update" button next to it.

For Android (Google Play Store): Open the Google Play Store, navigate to "My apps & games," find the Embrace app in the "Updates" tab, and select the "Update" option.

Restarting the Embrace Pet Insurance App

To restart the Embrace mobile app, perform the following actions:

For iOS (Apple Devices):

  1. Close the app: On your iPhone or iPad, swipe up from the bottom (for iPhone X or later) or double-click the home button (for earlier iPhone models) to access the app switcher. Swipe left or right to find the Embrace app preview, then swipe it up or off the screen to close it.

  2. Reopen the app: Locate the Embrace app icon on your home screen or app drawer and tap on it to relaunch the app.

For Android Devices:

  1. Close the app: On your Android device, tap the square or recent apps button (usually located at the bottom of the screen or on-screen navigation bar). Swipe left or right or scroll up and down to find the Embrace app, then swipe it left or right or tap the close button (usually an "X" or "Close" icon) to close it.

  2. Reopen the app: Find the Embrace app icon on your home screen or in the app drawer and tap on it to reopen the app

Canceling Partial Submissions or Policy Changes

To cancel partial claim submissions or policy changes, please follow these steps:

  1. Navigate to the specific section of the app where the submission or change was initiated.

    • Claim Submission - click "Submit a Claim" then "Start a Claim"

    • Change Coverage - click "My Pets" > "View Details" > "Change Coverage"

  2. Look for an option to cancel or discard the partial submission/change.

    • iOS - click "cancel" in the upper right-hand corner of the screen

    • Android -

  3. Follow the on-screen prompts to confirm the cancellation.

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If you are having trouble completing a task or accessing your account, contact us.

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