Claim Information

How to submit and review claims, appeals, and pre-certification.

8 articles in this collection
Written by Embrace Customer Care

Submitting Claims

How to Submit a Claim

Step-by-step instructions on how to submit claims.

Written by Embrace Customer Care
Updated over a week ago

Your First Claim: What to Expect

What’s needed, how you’ll be notified, and what you can expect.

Written by Embrace Customer Care
Updated over a week ago

Processing Claims

Claim Statuses and Processing Time

How long you can expect claims to process and what the processing status means.

Written by Embrace Customer Care
Updated over a week ago

Reasons Your Claim Could Be "On Hold"

These are common reasons claims are delayed.

Written by Embrace Customer Care
Updated over a week ago

How Your Claims are Reimbursed

Everything you need to know about getting your reimbursement.

Written by Embrace Customer Care
Updated over a week ago

Understanding Your Explanation of Benefits

How to find and review your Explanation of Benefits in your MyEmbrace customer account.

Written by Embrace Customer Care
Updated over a week ago

Pre-Certifications

Pre-certification: What It Is and How to Submit

How to submit a pre-certification via your MyEmbrace customer account.

Written by Embrace Customer Care
Updated over a week ago

Appeals

Appealing a Claim

What an appeal is and how to submit.

Written by Embrace Customer Care
Updated over a week ago