Embrace Pet Insurance

Embrace Customer Care

How to submit and review claims, appeals, and pre-certification.

Step-by-step instructions on how to submit claims.

What’s needed, how you’ll be notified, and what you can expect.

How long you can expect claims to process and what the processing status means.

These are common reasons claims are delayed.

Everything you need to know about getting your reimbursement.

How to find and review your Explanation of Benefits in your MyEmbrace customer account.

How to submit a pre-certification via your MyEmbrace customer account.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company

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